Shipping

Thank you for shopping with Lunaris! We are committed to providing you with fast, safe, and efficient shipping services covering all of Australia and selected international regions, delivering your women’s and children’s clothing orders. Below is all the information you need to know about our shipping process, timelines, and fees.

Shipping Destinations

We currently offer shipping services to the following regions:

Australia (Domestic): All states and territories, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin, and regional areas.
International: Selected countries (please fill in your shipping address at checkout to confirm availability).

Domestic Shipping

Delivery Timelines

Delivery times are calculated from the date your order is dispatched (not the date of purchase) and may vary slightly due to peak periods, regional location, or weather conditions.

Metropolitan Areas (e.g., Sydney, Melbourne, Brisbane): 2-4 business days
Regional Areas: 3-7 business days
Remote Areas: 5-10 business days

International Shipping

Delivery Timelines

International delivery times vary by country and usually take 7-14 business days (excluding customs clearance time, which may add additional time).

Shipping Fees

International shipping fees are calculated based on the weight, size of your order and the shipping destination. After filling in your shipping address, the specific shipping cost will be displayed on the checkout page.

Important Note: International customers are responsible for any customs duties, taxes, or fees imposed by the customs office of their country. Lunaris is not liable for such additional charges.

Order Processing & Dispatch

All orders will be processed within 1-2 business days (excluding weekends and Australian public holidays). Once your order is dispatched, you will receive a confirmation email containing a tracking number, which you can use to check the delivery progress.

Shipping FAQs

Can I track my order? Yes! Once your order is dispatched, you will receive a tracking link via email. If you do not receive the tracking information within 3 business days of placing your order, please contact us.
What if my order is lost or damaged? We will carefully package your items. If your order is lost or damaged during delivery, please contact us within 7 days of the estimated delivery date, and we will provide you with a replacement or refund service.
Can I change my shipping address after placing an order? We can only assist in changing your shipping address if your order has not yet been dispatched. If you need to update your address, please contact us immediately at support@luunaris.com.